Hello, I'm Solomon Lyons

IT Consultant

Dynado ApS | Albertslund, Denmark | August 2023 - December 2024

Monitored network events and hardware performance, including servers, to ensure system health and reliability. Developed automation playbooks using Vagrant and Ansible to streamline IT operations. Provided hands-on client support at various work sites across Copenhagen, troubleshooting Windows-related issues, setting up workstations, and configuring Microsoft Suite applications.

Led infrastructure improvements by advising on architectural changes, including relocating critical servers to enhance scalability and implementing optimized tape backup solutions. Designed and deployed a project utilizing Grafana, HAProxy, and Ansible for enhanced monitoring and load balancing. Managed Red Hat Linux virtual machines, automating configurations with Ansible to improve system efficiency.

Configured and maintained Extreme Networks switches and other networking equipment to ensure seamless connectivity. Utilized Zabbix for real-time hardware and server stability monitoring. Managed data protection and disaster recovery strategies using Veeam Backup to safeguard business continuity.

Network Technician & Systems Administrator

Herrs Food Inc. | Nottingham PA, USA | May 2021 - August 2023

Provided technical support via email, phone, and in-person interactions to over 1,200 daily users. Set up and managed employee profiles in Active Directory (AD). Configured hardware, including laptops and iPhones, while repairing and setting up workstations to ensure optimal hardware performance. Performed tape backups for data protection and recovery.

Conducted scheduled tape backups for IBM servers and played a key role in upgrading network infrastructure by replacing outdated switches and workstations. Assisted in installing and configuring network switches and servers. Documented recurring technical issues and trained staff on troubleshooting procedures.

Developed and presented training materials on identifying phishing emails and scam calls to enhance cybersecurity awareness. Repaired and configured industrial printers and workstations while managing tech waste disposal. Administered Citrix Workspace, updated servers, and managed user accounts.

Configured and managed accounts in Azure AD, performed password resets, and handled various administrative tasks. Ensured company laptops and iPhones complied with security policies in Microsoft Intune. Led meetings, identified potential technical risks, and proposed mitigation strategies.

Set up Microsoft accounts, installed Microsoft Suite, and resolved application-related issues. Assisted HR with Workday application-related concerns. Oversaw the migration of company-shared files and resources, integrating them into SharePoint for improved accessibility and collaboration.

IT Student Volunteer

Wilmington University | New Castle DE, USA | June 2018 - December 2020

Assisted in managing the computer lab at Wilmington University, ensuring a functional and efficient workspace for IT students. Provided technical support for various Mac-related issues, troubleshooting and resolving common software and hardware problems.

Organized and set up AV equipment for presentations and events. Ensured that devices such as printers and computer stations operated smoothly by performing routine maintenance and replacing damaged equipment as needed.

Promoted cybersecurity awareness by educating students on best practices for online safety and data protection.

Game Development Tutor / Volunteer

Wilmington University | New Castle DE, USA | January 2017 - September 2019

Assisted a professor in teaching students game design using Unity 3D, providing hands-on guidance throughout the game development process.

Instructed students on the game development cycle, including planning, prototyping, development, and testing. Taught best practices for creating Unity packages and fostering a collaborative development environment.

Introduced 3D tooling techniques and mentored students in C# programming, emphasizing object-oriented principles to enhance their coding skills.

IT System Administrator

Compulsive (Resale), Wilmington, DE | March 2014 - April 2020

As an IT System Administrator at Compulsive (Resale), a small business specializing in used clothing and accessories, I managed and maintained the company's IT infrastructure to ensure smooth day-to-day operations.

Configured and optimized Microsoft Office applications, ensuring seamless document management and workflow efficiency. Upgraded Windows operating systems across company devices to maintain security and performance.

Provided technical support for employees, troubleshooting hardware and software issues to minimize downtime. Maintained and repaired point-of-sale (POS) systems to ensure reliable transaction processing.

Performed routine system maintenance, including software updates, network monitoring, and data backups. Assisted with ad hoc IT tasks, such as setting up new workstations, managing printers, and ensuring compliance with security best practices.